TERMS AND CONDITIONS OF SALE – KITETREK

Website: kitetrek.be

Last updated: 25/04/2026

ARTICLE 1: PURPOSE

These general terms and conditions of sale (GTC) govern the contractual relationship between KiteTrek, operated by Michael as a natural person, and any individual making a booking or using the services offered via the website kitetrek.be.

KiteTrek provides different types of services:

  • kitesurfing and wingfoil lessons (direct services)
  • referral services with third-party providers
  • informal community meetings and events

ARTICLE 2: NATURE OF SERVICES

The services offered by KiteTrek fall into three distinct categories:

2.1 Lessons (direct services)

KiteTrek provides kitesurfing and wingfoil lessons supervised by an instructor.

2.2 Intermediation services (commercial referral)

KiteTrek acts as an intermediary by connecting users with third-party providers (accommodation, schools, services).

KiteTrek does not sell any travel-related services and does not intervene in:

  • booking
  • payment
  • service execution

The contract is concluded directly between the customer and the service provider.

KiteTrek may receive a commission from partner providers, without affecting the price paid by the customer.

2.3 Events and community

KiteTrek may offer meetups, events or community sessions.

These activities are informal, unsupervised activities and do not constitute organised sports services.

ARTICLE 3: PRICING

Prices for lessons are stated in euros, including VAT (and any other applicable on the date of booking), unless otherwise stated.

All bookings are payable in euros.

KiteTrek reserves the right to modify its prices at any time.

The service will be charged based on the rate in effect at the time of booking confirmation.

Prices of services provided by third-party providers are set directly by those providers.

ARTICLE 4: BOOKING

Bookings may be made:

  • via the website: kitetrek.be
  • by phone
  • via WhatsApp
  • by email

Any intermediation request via the website does not constitute a booking, but an information transfer to a third-party provider.

ARTICLE 5: CONFIRMATION

Any booking implies full and unconditional acceptance of these terms and conditions.

The email confirmation serves as proof of the transaction.

ARTICLE 6: PAYMENT

Payment for lessons is made in two stages:

  • a €50 deposit is paid online via a secure platform (Mollie) at the time of booking,
  • the remaining balance is paid on site on the day of the lesson.

The deposit is charged immediately upon confirmation of the booking.

KiteTrek does not collect any payments for services provided by partners.

ARTICLE 7: RIGHT OF WITHDRAWAL / CANCELLATION

In accordance with Belgian consumer law:

  • 14-day withdrawal period (if the service has not started)
  • loss of withdrawal right once the lesson has started with consent

Cancellation conditions:

  • free cancellation up to 48 hours in advance
  • €50 fee for late cancellation

Cancellation conditions for third-party providers are specific to each provider.

ARTICLE 8: AVAILABILITY

Services are offered subject to availability.

In case of unavailability, an alternative or refund will be offered.

ARTICLE 9: LESSON DELIVERY

Lessons take place on the agreed dates and locations.

KiteTrek cannot be held responsible for non-performance due to:

  • absence
  • delay
  • insufficient level
  • incorrect information

ARTICLE 10: LIABILITY – SPORT ACTIVITIES

Water sports (kitesurfing, wingfoil, etc.) involve risks.

10.1 Lessons

During lessons, KiteTrek acts as a professional instructor.

10.2 Free sessions and community activities

Outside of lessons, all practice is carried out under the sole responsibility of the participant.

KiteTrek provides no supervision, even if present on site.

Each participant acknowledges:

  • participating at their own risk
  • having the required level
  • respecting safety rules and maritime regulations

ARTICLE 11: EVENTS & MEETUPS

Events and meetups organised by KiteTrek:

  • are informal
  • do not constitute supervised activities
  • are not subject to any participation obligation

KiteTrek acts solely as a facilitator of gatherings.

Each participant is responsible for:

  • their actions
  • their equipment
  • their safety

ARTICLE 12: INSURANCE

Each participant is strongly advised to have insurance covering:

  • public liability
  • water sports
  • accidents

KiteTrek does not provide individual insurance.

ARTICLE 13: REFERRAL & THIRD PARTIES

In the context of referrals:

  • KiteTrek acts solely as an intermediary
  • the contract is concluded directly between customer and provider
  • KiteTrek is not involved in the contractual relationship

As a result, KiteTrek cannot be held responsible in case of:

  • poor performance
  • cancellation
  • modification
  • dispute

ARTICLE 14: NO PACKAGE TRAVEL

The services offered by KiteTrek are independent of each other.

They do not constitute a package or bundled travel offer.

KiteTrek does not act as a tour operator.

ARTICLE 15: INDEPENDENCE OF SERVICES

The various services offered by KiteTrek (lessons, referrals, events, partner trips) are independent of each other.

They do not constitute a bundled offer.

Each service is subject to a separate contractual relationship.

ARTICLE 16: PARTICIPANT RESPONSIBILITY

Each participant is solely responsible for:

  • their participation in activities
  • their behaviour
  • their choices
  • their level of proficiency

It is the participant’s responsibility to ensure they have the necessary skills to safely take part in activities.

KiteTrek does not systematically verify participants’ level outside of supervised lessons.

ARTICLE 17: COMMUNICATION & ROLE OF KITETREK

Content published by KiteTrek (website, social media, messages, emails) is for informational and community purposes.

It does not constitute a contractual offer binding KiteTrek, except for directly booked lessons.

ARTICLE 18: LIMITATION OF LIABILITY

To the extent permitted by law, KiteTrek cannot be held liable for indirect or immaterial damages, including loss of opportunity, loss of enjoyment or amenity.

ARTICLE 19: FORCE MAJEURE

KiteTrek shall not be held liable in case of force majeure (weather conditions, natural events, administrative decisions, etc.).

ARTICLE 20: PARTNER-ORGANISED TRIPS

Some trips may be organised and sold by third-party providers or partner agencies.

In such cases:

  • KiteTrek acts solely as an intermediary or communication facilitator
  • the contract is concluded directly between customer and provider
  • the provider is solely responsible for organisation and execution

KiteTrek is not involved in:

  • booking
  • payment
  • contractual terms
  • trip organisation

ARTICLE 21: CUSTOMER SERVICE

Contact:

Email: info@kitetrek.be
Phone: +32 (0) 472 70 32 29

ARTICLE 22: INTELLECTUAL PROPERTY

All website content is the exclusive property of KiteTrek.

Any reproduction is prohibited without authorisation.

ARTICLE 23: PERSONAL DATA

Data collected is used for:

  • booking management
  • referrals
  • communication

In accordance with the GDPR (General Data Protection Regulation), you have the right to access, rectify and delete your data.

Contact: info@kitetrek.be

ARTICLE 24: APPLICABLE LAW

These terms are governed by Belgian law.

In case of dispute, Belgian courts have jurisdiction.

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